Writing SkillsBasic Writing SkillsCommon PitfallsWriting GuidelinesThe Writing ProcessOrganizing a Formal Text
Brief Communication MessagesMemorandumsWriting an Effective Email MessagePersonal Business Letters and Emails, Opening/Closing,
Inviting, Accepting and Declining
Solving Problems with EmailCommon Problems Associated with EmailDo’s and Don’tsWriting Skills for EmailsMarkers for Explaining, Exemplifying, Rephrasing, Etc.
Business Letters and ReportsBusiness LettersPositive Message GuidelineWriting an Apology LetterBusiness ReportsSignpost Around the Text
Appendix: Additional Guidelines